Customer Support Analyst - Guildford

Customer Services
Ref: 544 Date Posted: Monday 13 Jan 2020
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This fast growing communications company is looking for a Customer Service Analyst to join their Customer Support team in their modern Guildford office.

As the Customer Service Exec you will have the following responsibilities:

  • Help customers understand the company’s products with a friendly and patient approach
  • Promoting the company’s products to prospective customers, to help them to make an informed decision when choosing products.
  • Resolving customer IT issues using screen sharing tools.
  • Managing customer enquiries via calls, emails, a ticketing systems and live chat.
  • Work with the Customer Support team to produce and update support content from online videos to FAQ library’s.

As the Customer Service Exec you will have the following personal qualities:

  • Be able to think logically, to resolve any problems with arise.
  • Strong communicator
  • Grammatically correct with creative writing skills
  • Strong relationship builder
  • Confident and outgoing
  • Team player
  • Have a can do attitude


  • Health Care
  • Pension
  • Macbook
  • Salary £18-20k